@import "https://fonts.googleapis.com/css2?family=Barlow+Condensed:wght@600;700&family=DM+Sans:wght@400;500;600;700&display=swap";:root{--coral:#f86941;--brick:#a42e0f;--charcoal:#232122;--cream:#f7e9d5;--paper:#fffaf3;--ink:#262222;--muted:#746d67;--line:#dfd6ca;--danger:#c93219;color:var(--ink);background:var(--paper);font-family:DM Sans,sans-serif}*{box-sizing:border-box}body{min-width:320px;min-height:100vh;margin:0}button,input,textarea{font:inherit}button{cursor:pointer}h1,h2,h3,p{margin-top:0}h1,h2,h3{font-family:Barlow Condensed,sans-serif}.app{grid-template-columns:164px 1fr;min-height:100vh;display:grid}.nav{color:#fff;background:linear-gradient(145deg,#2b2929,#191819);border-right:1px solid #090909;flex-direction:column;height:100vh;display:flex;position:sticky;top:0}.brand{border-bottom:1px solid #454141;flex-direction:column;justify-content:center;height:120px;padding:18px 18px 14px;display:flex}.brand img{object-fit:contain;object-position:left center;mix-blend-mode:screen;width:108px;max-height:58px}.brand span{color:var(--coral);text-transform:uppercase;letter-spacing:.18em;font-size:9px;font-weight:700}.nav nav{flex:1;padding:12px 0}.nav nav button{color:#c9c3bf;text-transform:lowercase;background:0 0;border:0;border-left:3px solid #0000;flex-direction:column;justify-content:center;align-items:center;gap:6px;width:100%;height:70px;font-size:11px;display:flex}.nav nav button:hover,.nav nav button.active{color:var(--coral);border-left-color:var(--coral);background:#ffffff08}.operator{border-top:1px solid #454141;align-items:center;gap:9px;padding:18px 15px;display:flex}.operator strong,.operator small{font-size:11px;display:block}.operator small{color:#aaa;margin-top:2px}.workspace{min-width:0;position:relative}.environment{z-index:5;color:#847a70;border:1px solid var(--line);text-transform:uppercase;letter-spacing:.12em;background:#fffaf3e8;padding:4px 8px;font-size:9px;position:fixed;bottom:10px;left:176px}.conversation-layout{grid-template-columns:minmax(280px,32%) minmax(430px,1fr) minmax(250px,24%);height:100vh;display:grid;overflow:hidden}.inbox,.chat,.context{border-right:1px solid var(--line);min-height:0}.inbox{background:#fffdf9;flex-direction:column;display:flex}.inbox>header{justify-content:space-between;align-items:flex-start;height:112px;padding:24px 26px 16px;display:flex}h1{text-transform:lowercase;margin-bottom:7px;font-size:31px;line-height:1}.inbox h1 em{color:var(--coral);font-style:normal}.inbox header p,.page-head p{color:var(--muted);font-size:12px}.search{border:1px solid var(--line);background:#fff;align-items:center;gap:8px;margin:0 20px 15px;padding:10px 12px;display:flex}.search input{background:0 0;border:0;outline:0;width:100%;min-width:0}.thread-list{border-top:1px solid var(--line);overflow:auto}.thread{border-bottom:1px solid var(--line);border-left:3px solid #0000;grid-template-columns:36px 1fr;gap:12px;min-height:122px;padding:19px 21px;display:grid}.thread.urgent{border-left-color:var(--danger);background:#fff0eb}.avatar{color:#fff;background:var(--coral);border-radius:50%;place-items:center;width:36px;height:36px;font-weight:700;display:grid}.thread-title{justify-content:space-between;display:flex}.thread-title span,.thread small{color:var(--muted);font-size:10px}.thread p{-webkit-line-clamp:2;-webkit-box-orient:vertical;margin:8px 0 0;font-size:12px;line-height:1.45;display:-webkit-box;overflow:hidden}.chat{background:radial-gradient(circle at 70% 10%,#fff4e4 0,transparent 35%),var(--paper);flex-direction:column;display:flex}.chat-head{border-bottom:1px solid var(--line);justify-content:space-between;align-items:center;height:112px;padding:24px 28px;display:flex}.chat-head h2{margin-bottom:3px;font-size:25px}.chat-head p{color:var(--muted);margin:0;font-size:11px}.mode-switch{border:1px solid var(--line);display:flex}.mode-switch button{background:#fff;border:0;align-items:center;gap:6px;padding:10px 12px;font-size:11px;display:flex}.mode-switch .selected{background:var(--charcoal);color:#fff}.mode-switch .human{background:var(--coral)}.escalation{min-height:70px;color:var(--danger);background:#ffeae3;border-bottom:1px solid #eeb7a8;align-items:center;gap:12px;padding:12px 25px;display:flex}.escalation>span{background:var(--danger);color:#fff;border-radius:50%;place-items:center;width:30px;height:30px;font-weight:700;display:grid}.escalation strong{font-size:13px}.escalation p{margin:3px 0 0;font-size:10px}.escalation button{border:1px solid var(--coral);color:var(--brick);background:0 0;margin-left:auto;padding:8px 12px;font-size:10px}.messages{flex-direction:column;flex:1;gap:16px;padding:22px 28px;display:flex;overflow:auto}.bubble{border:1px solid var(--line);background:#fff;max-width:72%;padding:13px 15px 10px;font-size:12px;line-height:1.55;box-shadow:0 8px 22px #7b5c3b0a}.bubble.staff{background:#ffeadc;border-color:#f5c9b5;align-self:flex-end}.bubble time{text-align:right;color:var(--muted);margin-top:7px;font-size:9px;display:block}.translation{color:var(--muted);align-self:center;align-items:center;gap:6px;font-size:10px;display:flex}.silence{border:1px solid var(--charcoal);background:#fff;grid-template-columns:auto auto;align-self:center;align-items:center;gap:2px 8px;padding:10px 16px;display:grid}.silence svg{grid-row:1/3}.silence strong{font-size:11px}.silence span{color:var(--muted);font-size:9px}.composer{border:1px solid var(--line);background:#fff;margin:0 24px 20px}.composer textarea{resize:none;border:0;outline:0;width:100%;height:74px;padding:13px}.composer>div{justify-content:flex-end;gap:8px;padding:8px;display:flex}.composer button{border:0;align-items:center;gap:6px;padding:9px 12px;font-size:10px;display:flex}.composer .quiet{background:0 0}.composer .send{background:var(--coral);color:#fff}.context{background:#fffdf9;padding:25px 22px;overflow:auto}.context>header{justify-content:space-between;align-items:center;margin-bottom:18px;display:flex}.context h2{margin:0;font-size:23px}.presence{color:#15803d;font-size:10px}.context section{border-top:1px solid var(--line);padding:18px 0}.context h3{margin-bottom:12px;font-size:17px}.context dl{grid-template-columns:1fr 1fr;gap:9px;margin:0;font-size:11px;display:grid}.context dd{text-align:right;margin:0}.context p{color:#5f5954;font-size:11px;line-height:1.5}.context .serious{background:#fff3ef;border:1px solid #e8ad9f;padding:15px}.context .serious strong{color:var(--danger);font-size:10px}.page{background:radial-gradient(circle at 70% -10%,#ffd7c6 0,transparent 28%),var(--paper);min-height:100vh;padding:42px 48px}.page-head{border-bottom:1px solid var(--line);justify-content:space-between;align-items:flex-end;padding-bottom:28px;display:flex}.page-head h1{margin-bottom:8px;font-size:48px}.live-dot{color:#178042;font-size:11px}.live-dot:before{content:"";background:#20a554;border-radius:50%;width:7px;height:7px;margin-right:7px;display:inline-block}.queue-summary{grid-template-columns:auto 1fr auto 1fr;align-items:baseline;gap:10px 18px;padding:28px 0;display:grid}.queue-summary strong{color:var(--coral);font-family:Barlow Condensed;font-size:35px}.queue-summary span{color:var(--muted);font-size:11px}.queue-list{border-top:1px solid var(--line)}.queue-list article{border-bottom:1px solid var(--line);grid-template-columns:45px 64px minmax(200px,1fr) 130px 90px 100px;align-items:center;gap:18px;padding:18px 0;display:grid}.rank{color:#aaa;font-family:Barlow Condensed;font-size:20px}.disc-art{background:var(--coral);border-radius:3px;place-items:center;width:52px;height:52px;display:grid}.disc-art span{background:var(--cream);border:8px solid #232122;border-radius:50%;width:25px;height:25px}.disc-1{background:#e8b945}.disc-2{background:#597d70}.track h2{margin:0 0 3px;font-family:DM Sans;font-size:14px}.track p{color:var(--muted);margin:0 0 5px;font-size:11px}.track a{color:var(--brick);align-items:center;gap:3px;font-size:9px;text-decoration:none;display:flex}.votes{grid-template-columns:auto auto;align-items:center;gap:0 7px;display:grid}.votes strong{font-size:16px}.votes span{color:var(--muted);grid-column:1/3;font-size:9px}.status{text-transform:uppercase;letter-spacing:.08em;font-size:10px}.status.queued{color:#177441}.status.accepted{color:#966300}.queue-action{border:1px solid var(--line);background:#fff;justify-content:center;align-items:center;gap:5px;padding:8px;font-size:10px;display:flex}.placeholder section{max-width:620px;padding:60px 0}.placeholder section h2{font-size:28px}.placeholder section p{color:var(--muted);line-height:1.7}@media (width<=1100px){.conversation-layout{grid-template-columns:300px 1fr}.context{display:none}.app{grid-template-columns:78px 1fr}.nav .brand span,.nav nav button span,.operator div{display:none}.brand{padding:10px}.brand img{width:56px}.environment{left:88px}}@media (width<=760px){.app{display:block}.nav{z-index:10;flex-direction:row;width:100%;height:64px;position:fixed;top:auto;bottom:0}.brand,.operator{display:none}.nav nav{width:100%;padding:0;display:flex}.nav nav button{border-bottom:3px solid #0000;border-left:0;height:64px}.nav nav button:nth-child(n+5){display:none}.conversation-layout{height:auto;min-height:calc(100vh - 64px);padding-bottom:64px;display:block}.inbox{min-height:100vh}.chat{display:none}.page{padding:28px 20px 90px}.page-head h1{font-size:38px}.queue-summary{grid-template-columns:auto 1fr}.queue-list article{grid-template-columns:30px 52px 1fr auto;gap:10px}.votes,.queue-action{display:none}.status{grid-area:1/4}.environment{display:none}}